Privacy Policy
1. Introduction 1.1 Star Cloud ("we," "us," or "our") is committed to protecting and respecting your privacy. 1.2 This Privacy Policy explains how we collect, use, and share your personal information when you use our services ("Services") and visit our website ("Site").
2. Information We Collect 2.1 We may collect and process the following personal data about you: 2.1.1 Contact Information: Name, email address, postal address, phone number. 2.1.2 Account Information: Username, password, billing information, payment history. 2.1.3 Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. 2.1.4 Usage Data: Information about how you use our Site and Services, such as page interaction information and access logs. 2.1.5 Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information 3.1 We use your personal data to: 3.1.1 Provide and manage the Services, including setting up and maintaining your account. 3.1.2 Process payments and manage billing. 3.1.3 Communicate with you about your account and the Services. 3.1.4 Improve our Site and Services through analysis and research. 3.1.5 Comply with legal obligations. 3.1.6 Provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. 3.1.7 Notify you about changes to our Services.
4. Legal Basis for Processing 4.1 We will only process your personal data where we have a legal basis to do so. The legal bases for processing include: 4.1.1 Performance of a Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. 4.1.2 Legal Obligation: Where we need to comply with a legal obligation. 4.1.3 Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided these are not overridden by your interests or fundamental rights and freedoms. 4.1.4 Consent: Where you have given us your consent to process your personal data for a specific purpose.
5. Sharing Your Information 5.1 We may share your personal data with: 5.1.1 Service Providers: Third parties who provide services to us, such as payment processors, IT service providers, and customer support. 5.1.2 Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. 5.1.3 Legal Requirements: Government bodies and law enforcement agencies to comply with legal obligations or court orders. 5.1.4 Professional Advisors: Our professional advisors, such as lawyers, bankers, auditors, and insurers.
6. Data Security 6.1 We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, misuse, unauthorised access, alteration, and disclosure. 6.2 While we strive to protect your personal data, we cannot guarantee its absolute security.
7. Data Retention 7.1 We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. 7.2 To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
8. Your Rights 8.1 Under data protection law, you have the following rights: 8.1.1 Access: The right to request a copy of the personal data we hold about you. 8.1.2 Correction: The right to request correction of any inaccurate or incomplete personal data we hold about you. 8.1.3 Deletion: The right to request deletion of your personal data where there is no good reason for us to continue processing it. 8.1.4 Objection: The right to object to the processing of your personal data where we are relying on a legitimate interest. 8.1.5 Restriction: The right to request restriction of processing of your personal data in certain circumstances. 8.1.6 Transfer: The right to request the transfer of your personal data to another party. 8.1.7 Withdraw Consent: The right to withdraw consent where we are relying on consent to process your personal data.
9. Exercising Your Rights 9.1 If you wish to exercise any of your rights, please contact us at [Your Contact Email]. 9.2 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. 9.3 We will respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
10. Cookies 10.1 Our Site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. 10.2 For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
11. Third-Party Links 11.1 Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.
12. Changes to This Privacy Policy 12.1 We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. 12.2 Please check back frequently to see any updates or changes to our Privacy Policy.
13. Contact Us 13.1 If you have any questions about this Privacy Policy or our privacy practices, please contact us.